Contact, terms & the small print

Contact

For the website, shop and Postpartum Directory: hello@villageformama.com.

For Your Postpartum Village app: gather@villageformama.com, or the Support link inside the app.

We're a small team and usually reply within one business day.

Terms & conditions

These terms apply to everyone who uses villageformama.com, our shop, the Postpartum Directory and Your Postpartum Village. By using any of them, you agree to these terms. We may update them from time to time; the latest version is always on this page.

Using our site

Please don't use our site or products for anything unlawful, and don't upload anything harmful (like viruses). We may refuse service or close an account that breaks these terms.

Your Postpartum Village

There are three kinds of account: mama, villager and practitioner. You're responsible for keeping your login secure. The details you add, such as your name, address, dietary needs and household notes, are shared with the people you invite to help, and with any Village Keeper or practitioner you approve. You're in control of who you invite.

Children's details are only visible to villagers you've invited and approved. Practitioners who set up a village for a client must have their client's consent. If you delete your account, your village is permanently removed.

Payments

Prices are in Australian dollars. Payments are handled securely by Stripe (card or Afterpay); we never see or store your card details.

• The Whole Village and our eBooks are a one-off payment with ongoing access.
• Gift villagesdon't expire.
• Postpartum Directory membershipsare subscriptions, monthly or yearly, that renew automatically until you cancel. You can cancel anytime from your dashboard. Your listing stays live until the end of the time you've paid for, then it's hidden. We don't refund part-periods.
• We may change prices, and we'll tell existing members before a membership price changes.

Shop orders and shipping

Orders are processed within 48 hours unless the product page says otherwise. We ship within Australia and to New Zealand. For orders outside Australia, any import duties or taxes are the buyer's responsibility.

The Postpartum Directory

Listings are written by the practitioners themselves, and they're responsible for keeping their details, qualifications and claims accurate. We review listings before they go live and may decline or remove any listing. A listing isn't an endorsement, except where it's marked “Recommended by Village for Mama”. Please do your own checks before choosing a practitioner.

Not medical advice

Our recipes, journal, guides and app are general information to help you plan and feel supported. They're not a substitute for advice from your doctor, midwife or other health professional.

Affiliate links

Some pages include affiliate links. If you buy through them, we may earn a small commission at no extra cost to you. We only recommend things we've used and believe in.

Other websites

We link to other sites, including directory practitioners and stockists. We're not responsible for their content, products or services.

Your comments and submissions

If you send us feedback, reviews, stories or guest articles, we may edit and share them. We'll always ask before publishing your story or article.

Mistakes

Occasionally something on our site may be wrong, such as a price, description or availability. We may correct it, and cancel an affected order with a full refund.

Your rights

Nothing in these terms limits your rights under the Australian Consumer Law.

Refunds & returns

• Physical products (like the book): for orders within Australia, you can return an unopened product in its original condition within 14 days of purchase for a refund, excluding the original shipping. Email hello@villageformama.com with your proof of purchase and a short reason. Return postage is yours to cover. Once we've received and checked the item, we'll refund your original payment method. We can't accept returns on international orders.
• Digital products(The Whole Village, eBooks, gift villages and client village upgrades) can't be refunded once access has been given.
• Directory memberships: cancel anytime; no part-period refunds (see Payments).
• Something wrong?If a product is faulty, or you have a technical problem, get in touch and we'll make it right. This doesn't affect your rights under the Australian Consumer Law.

Privacy policy

We value your privacy. This is what we collect, why, and who can see it.

What we collect

• Shop: your name, email, phone and shipping address to fulfil your order.
• Email list: your name and email if you sign up, or if you create a mama or practitioner account (you can opt out anytime). Villagers are only added if they tick the box.
• Your Postpartum Village:your due date or baby's arrival date, delivery address, dietary needs and any health or household notes you choose to share, your children's details if you add them, and your general area, so we can suggest practitioners near you.
• The Postpartum Directory: the details practitioners add to their listing (these are public), plus billing details handled by Stripe.
• How the site is used: privacy-friendly visit statistics (no advertising cookies), and technical error reports so we can fix problems.

How we use it

Only to run our shop, app and directory, send the emails you've asked for or that relate to your account, and improve our services. We never sell your information or use it for advertising.

Who can see it

The people you invite to your village, and any Village Keeper or practitioner you approve. Your address is only shown to people helping you, in line with the settings you choose. Directory listings are public.

Services we use

We use trusted providers to run things: Stripe (payments), Supabase (our database), Vercel (hosting), Resend (app emails), Flodesk (newsletters), Sentry (error reports) and Google (email). Some of them store data outside Australia.

Keeping it safe

We use industry-standard security, but no online system is 100% secure.

Your choices

You can ask to see, correct or delete your information at any time by emailing us. Deleting your app account permanently removes your village. You can unsubscribe from our newsletter from any email.

Changes

We'll post any changes to this policy on this page.